We Won't Follow Anyone Else's Diagnosis
You will rightfully demand that we warranty our work. We can't if the other shop, or you, were wrong about what was needed, and it doesn't fix the car.... with ours we can. Misdiagnosis occurs too often. If we do it and are wrong, you don't pay! We have found that many times diagnosis from other shops was wrong and slanted at selling unneeded parts.
We Won't Claim To Be Perfect
While we are good at our jobs, we are humans and we make mistakes. But we always admit and correct those mistakes if given a chance to. Understand that even the medical profession makes mistakes. Car repair is NOT an exact science and cars are FAR from perfect in design. We'll earn your trust when things go well... and even if they don't.
We Won't Steal Your Money
We turn certain kinds of work away as politely as we can. If we can not be of value to you, we would rather have no work, than to "steal" work. Fixing a $500 widget on a 200,000 mile car with the transmission failing is what I'm talking about. Getting that same car in for the first time not running, and not being able to test drive it first, is another example. Never ever be insulted if we say no thanks. Ethics, accuracy and completeness are more important than profit.
We Won't Hack
Hacking is doing the lowest quality, patch it together work possible. It is happening more often these days. The owner is happy until it fails again, which it usually does in a short amount of time. The other problem is that hack work usually causes problems with other associated parts and systems. In hack work incorrect and/or used parts are installed, or things bypassed making diagnosis and other work almost impossible, adding expense in the future. This causes other failures... and so on. In the end, no one wins and everyone is mad. We are getting in more cars to straighten out these days where it is too late. We do it right or we will not do it at all.