Fan mail

Scandiatek Saab Service
303.237.8090

Dear Scandiatek,
I am so glad someone finally fixed my poor little Saabie. After 4 visits to (X) and 2 to (Y), I was beginning to think I had a lemon. They had the car longer than I did. Then I came to you and Tah Dah!, she's happy again. You guys are the greatest.
Thanks so much,
Helen

Mark, Norris, & Everyone else,

Thankyou, Thankyou, Thankyou,

I can say I have never written a thank you to a mechanic, but you are so deserving!! I appreciate your integrity and wonderful service. I look forward to working with you for many years!

Thanks again, Nanette F.

Guys,
Just a quick note of thanks for the quick in and out. You saved our vacation. Wish we lived there!
Thanks!
The Johnson family

Mark and crew,
I've been coming to you folks for 9 years now but alas, it's time to sell the old girl. I cannot properly express the thanks that you deserve for the professional and pleasant way you have treated us and our Saab. You have always done what you said, at the price you told us, and the car was completed on time. Your service was always more than we expected. (We love the cookies) As we are also moving, we will certainly miss you. I doubt we will ever find a shop as good as yours but any suggestions? (Place) Good luck with your future!
Sincerely,
Dr. Andrews and family

I had no idea cars were so complicated. You guys are something else. Thanks for all the information. NO one has ever bothered to explain it all to me.

Don

You guys should be on Leno...

Keeping you on the road

Dear Turbo (Scandiateks cat)
Please tell the guys thanks for the great service... and to give you more food and goodies...

Teri

Thank you for your excellent customer service and getting my car done so quickly! It's greatly appreciated! Have a fabulous weekend!

Jillian

Dear Mark and Scandiatek crew,
We've been you customers for about 17 years now. What we find interesting is how consistant you guys have been. Always on time, fixed first time work. Over those years we have shared a lot of great stories and laughter. You've given perfect care for our 3 Saabs and always been straight up and generous with your advice. Thanks so much for making such a pleasurable thing out of what is so commonly stressfull.
Sincerely, Jim and Jan

Dear potential customer,

Over the years (Since 1980) We have been so fortunate to recieve such nice notes as the samples above. Making a living is just part of the job, but for people to take time from a busy day to write us is a very special reward.

We have always felt that, while it's important, there has been more to life than money and the things it buys us. Throughout the years we have "grown up" with many of our customers... shared their lives. What a privilage this has been.

These people have seen the value in our quality work but it has become secondary to that of the relationship.

For that, we are very grateful.

Mark and Norris:

At last! I found a shop that absolutely cares about the customer, the car, and the true meaning of customer service! My little 9.5 is running like a dream, now. The difference in its performance from the day that I bought it, to the day I picked it up from Scandiatek, is incredible! I didn't realize the real performance I was missing when I drove the car for the first few months.

Never having experienced the Saab feeling, I was a bit naïve when I first drove it. It felt fine. It drove nicely for a used car (2000). I thought, “This is really a nice car”. When my “check engine” light went on, I took it to a dealer's repair shop to check it out. I dropped the car off the night before, expecting to hear from them sometime the next morning. No word by noon. I went into a couple of meetings that afternoon with still no word from the dealer. By 5 pm, I had a co-worker take me to the dealer to (or so I thought) pick up my repaired car. When I got there, I was informed that I wasn't “in the computer” and they had no information for me. I was beginning to think that my car had been stolen. Someone found it in the parking lot and quickly plugged it into the dealer's diagnostic computer. The technician (read, salesman), after approximately two minutes of diagnostics, impatiently told me that this and that was wrong, and that it would cost $X. Oh, and I had to leave the car for another day. I declined, not because of the cost, but because of the poor customer service.

Then I found you guys. To begin with, my initial phone conversation with Mark lasted about 10 minutes. We talked about the car, sure, but we talked about other things. I'm thinking, what's with this guy? He actually takes the time to make a new friend? I was impressed enough to make an appointment.

The diagnosis was complete, accurate, and fair. The repairs were not cheap, but certainly fair. Most importantly, I pulled out of your shop feeling that I had made a good investment in the car and in the repairs. My experience with Mark and Norris was pleasant and comfortable. But the car??….. I couldn't believe the difference in my little Saab's performance! What had I gotten myself into, here? All of a sudden, I found myself driving a thoroughbred that simply wanted to run! And run she did, once I got her onto the highway! The sensation of controlling such a beauty was incredible and exhilarating. Not only had my 9.5 found new life, I felt pretty cool and young myself. I'm taking her up the mountains this weekend, just to see how she'll do on the mountain curves. Can't wait.

To you guys, thanks. I finally found a shop I can trust. Oh, the cookies were not bad, either.

David...