Things we don't do:
- We don't give estimates over the phone. Why?
We need to see your car to accurately estmate a repair. We are sticklers about accuracy. Do you really need what someone else says you need? How immediate is the need? Is it more or less intensive? Is there something else going on that's more important? If you are just price shopping without concern for other values, we are not the cheapest. If you are trying to find out who gives the best value, you'll need to try us to find out. We'll work hard to prove we are, which is the way it's suppose to happen. Every month we get in cars that don't need what others have told them.
Coupons. Discounts. It's all hocus pocus. What you loose on one thing you must make up for on something else. It also promotes cheating. Furniture gets marked way up then "discounted". It's just a game to get you in the door. We want to "earn" your business, not fool you into it. However, we will be the first to invest into a new customer relationship with an inspection of their car. It costs us about $120. The reason it's an investment is because we hope to -earn- a return. We get a return because most people find it valuable to learn about us and their cars needs and "return". Because you are so important, WE spend the first buck.
- We won't be wolves in sheepskins
Modern cars are very complex. The equipment to work on them, and the cost of running an honest business, is very expensive. This is reality. There is always someone out there "cheaper" or willing to commit financial suicide, or ready to trick you. The real problems are the shops that lure you in with an artificial low price just to zap you once your there. We are priced honestly and fairly everytime which is still competitive with other quality shops.
- We won't install customer provided parts
We must provide the parts in order to warranty the work and be covered by our insurance... and we never do work we cannot warranty. We must make a profit on parts and labor, like all shops, to stay in business. Of course you can buy the same part cheaper. But can you diagnose, install and warranty it? What happens if we install your part and it fails, or doesn't fix the car? I mean really, would you go into a resturant with your own steak and ask the chef to cook it up?
- We won't follow anyone else's diagnosis
You will rightfully demand that we warranty our work. We can't if the other shop, or you, were wrong about what was needed, and it doesn't fix the car.... with ours we can. Misdagnosis occurs too often. If we do it and are wrong, you don't pay! We have found that many times diagnosis from other shops was wrong and slanted at selling unneeded parts.
- We won't steal your money
We turn certain kinds of work away as politley as we can. If we can not be of value to you, we would rather have no work, than to "steal" work. Fixing a $500 widget on a 200,000 mile car with the transmission failing is what I'm talking about. Getting that same car in for the first time not running, and not being able to test drive it first, is another example. Never ever be insulted if we say no thanks. Ethics, accuracy and completeness are more important than profit.
- We won't claim to be perfect
While we are good at our jobs, we are humans and we make mistakes. But we always admit and correct those mistakes if given a chance to. Understand that even the medical profession makes mistakes. Car repair is NOT an exact science and cars are FAR from perfect in design. We'll earn your trust when things go well... and even if they don't.
Hacking is doing the lowest quality, patch it together work possible. It is happening more often these days. The owner is happy until it fails again, which it usually does in a short amount of time. The other problem is that hack work usually causes problems with other associated parts and systems. In hack work incorrect and/or used parts are installed, or things bypassed making diagnosis and other work almost impossible, adding expense in the future. This causes other failures... and so on. In the end, no one wins and everyone is mad. We are getting in more cars to straighten out these days where it is too late. We do it right or we will not do it at all.